Community Manager - Lakehouse on Wylie

Greystar Management Services•Charlotte, NC

11d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Lakehouse on Wylie, a stabilized 332-unit garden-style apartment community in Charlotte, North Carolina. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The position is responsible for property financial performance, leasing and marketing, resident satisfaction, maintenance standards, property inspections, staff supervision, and client/owner relations. It also completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, with weekends as needed.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff with access to drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting periodic apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and address issues so the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for onsite property bonus programs.