Assistant Community Manager - Canvas on Blake

Greystar•Denver, CO

9d•$24 - $28•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, completes bank deposits and account reconciliations, and uses property management software to record, track, and report the community’s financial activity. The position also supports lease enforcement, delinquency collection, resident service and retention, move-outs, vendor invoice processing, and owner relations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and helping ensure the community is operated in compliance with company policies and procedures. The role may also assist with leasing and marketing.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to assist with daily apartment-community operations, resolve complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Able to access all exterior and interior parts of the property and amenities.
Able to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; verify work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company procedures and legal notice requirements for evictions, including representing the community in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease-cancellation fees.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support resident retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.