Service Supervisor

Cintas • University City, MO

13d

About The Position

Cintas is seeking a Service Supervisor to work with the customer-facing service team both on route and in-house. This middle-management position has direct supervisory and leadership accountability. The supervisor leads a service team responsible for customer service, sales, and picking up and delivering products to customers. The role includes hiring, training, developing, and evaluating team members to support high customer service and product quality standards while working efficiently.

The Service Supervisor oversees customer relationships, customer contract renewals, internal sales, route efficiency, and driver compliance. The position also involves driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying, and walking in and out of customer accounts.

Requirements

• High school diploma or GED.
• Meet all Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs.
• Have an active driver's license before the first day of employment.
• Be at least 21 years of age before the first day of employment.
• Obtain DOT medical certification before the first day of employment.
• Provide documentation regarding previous employment before the first day of employment.

Nice To Haves

• Bachelor's degree preferred.
• Experience working in a sales-related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Responsibilities

• Supervise the service team providing customer service, sales, and product pickup and delivery.
• Hire, train, develop, and evaluate service team members.
• Help ensure customers receive high-quality products and customer service efficiently.
• Maintain excellent customer relationships.
• Handle renewals of customer contracts.
• Increase internal sales.
• Maintain an efficient route structure and driver compliance.
• Drive a company-owned vehicle to and from customer sites.
• Assist the service team with lifting, carrying, and walking in and out of customer accounts.

Benefits

• Comprehensive medical benefits, with premiums below the national average and four medical plan options, including one offered at zero cost.
• Dental insurance, with premiums below the national average.
• Vision insurance, with premiums below the national average.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED