Service Supervisor

Crown Residential LLC • Davie, FL

7d • Onsite

About The Position

The Service Supervisor oversees service staff and maintains the luxurious appearance of the community, ensuring maintenance supports a safe living environment for residents. The role requires thorough knowledge of resident move-ins and move-outs and general household repairs. The supervisor leads a team in developing innovative preventative maintenance approaches that can reduce organizational costs and improve safety. The position also involves maintaining community standards, responding to resident service requests, overseeing maintenance operations and supplies, managing budgets and overtime, and ensuring work follows company procedures and applicable safety and housing requirements.

Requirements

• High school diploma or equivalent.
• EPA Section 608 HVAC Type I certification.
• Valid driver's license and reliable transportation.
• Ability to work effectively in a team and collaborate with administrative staff.
• Ability to prioritize multiple tasks and follow up and follow through.
• Ability to manage and lead a team of Service Teammates.
• Hands-on working knowledge of typical apartment maintenance.
• Thorough knowledge of safety and the proper operation of tools and equipment.
• Excellent customer service skills when discussing residents' service needs.
• Ability to work a schedule that may differ from Monday through Friday, 8 a.m. to 5 p.m.; work exceeding 40 hours per week is likely.
• Consistent, regular, in-person attendance during assigned workplace hours is required.

Nice To Haves

• Bachelor or Teammates degree.
• Previous experience in a maintenance supervisory role in the multifamily or hospitality industry.
• CFC/EPA certification.
• CPO certification.
• North American Technician Excellence (NATE) certification.
• Heating, ventilation, air conditioning, and refrigeration (HVAC) certification.

Responsibilities

• Establish and manage a team of qualified and trained teammates.
• Assist the Property Director with hiring, inspecting, counseling, promoting, and staffing levels as directed by the Regional Director.
• Maintain a safe working environment and educate teammates on safe procedures.
• Inspect common areas to ensure they are safe, clean, well serviced, and meet Crown Residential Standards.
• Report liability hazards in the community to the Property Director and/or Regional Director.
• Schedule maintenance for apartments, pools, parking lots, building exteriors, and common areas.
• Respond to service requests in a timely manner to support resident satisfaction.
• Provide 24-hour emergency maintenance coverage through on-call rotations and deliver reliable, timely service.
• Follow up on service requests and ensure the team's successful service delivery and completion.
• Prepare and inspect apartments for move-in readiness after they become vacant.
• Conduct work in compliance with OSHA and Equal Housing Opportunity requirements.
• Ensure equipment, supplies, and tools are stored securely; delegate inventory of supplies and tools.
• Manage the equipment and supplies budget and order supplies from vendors.
• Manage and authorize overtime for non-exempt teammates.
• Ensure work is performed according to Crown Residential procedures and standards.
• Recommend and make modifications regarding property performance and business needs.
• Attend required Crown Residential maintenance trainings.
• Provide coverage on a rotating on-call basis as needed.
• Perform other tasks as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED