Service Supervisor

Albertsons Companies • McKinney, TX

12d • Onsite

About The Position

The Service Supervisor supports daily front-end operations at Albertsons Companies, ensuring exceptional customer service, operational efficiency, and compliance with company policies and procedures. The role provides leadership and direction to front-end associates, assists with customer concerns, oversees service levels, and helps create a positive shopping experience. It serves as a key resource for cashiers, courtesy clerks, customer service associates, and other front-end team members.

The position includes assisting with checkstands, self-checkout, customer service, cash office operations, and register accountability. The Service Supervisor supports staffing and checkout efficiency, opening and closing procedures, associate training and development, store programs and promotions, and safety and compliance efforts. The role requires availability for flexible schedules, including mornings, evenings, weekends, and holidays, as business needs require.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience preferred.
• Prior supervisory, leadership, or team-lead experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Basic knowledge of retail operations and cash-handling procedures.
• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.
• Ability to stand and walk for extended periods; bend, reach, and move throughout the store during scheduled shifts.
• Ability to lift and carry items weighing up to 25 pounds.
• Ability to perform frequent repetitive motions related to register and service operations.

Nice To Haves

• High school diploma or equivalent.
• Previous retail, grocery, or customer service experience.
• Prior supervisory, leadership, or team-lead experience.

Responsibilities

• Deliver outstanding customer service and promote a customer-first culture throughout the store.
• Assist customers with questions, concerns, refunds, exchanges, and other service-related issues; resolve complaints professionally and effectively.
• Ensure customers receive prompt, friendly, and accurate service, and support initiatives that improve customer satisfaction and loyalty.
• Assist in supervising daily front-end activities, including checkstands, self-checkout areas, and customer service functions.
• Monitor checkout efficiency and adjust staffing to reduce customer wait times.
• Support opening, closing, and daily operational procedures.
• Ensure compliance with cash-handling, register, and service desk procedures.
• Maintain clean, organized, customer-ready front-end areas.
• Provide direction, coaching, and support to front-end associates.
• Assist with training new employees on customer service standards and operational procedures.
• Communicate expectations, priorities, and daily assignments; promote teamwork, accountability, and a positive work environment.
• Recognize opportunities to develop associate skills and performance.
• Support cash office operations and register accountability processes.
• Ensure accurate handling of cash, checks, coupons, gift cards, and other payment methods; assist with balancing registers and resolving discrepancies.
• Follow company loss prevention and cash security procedures and maintain confidentiality and accuracy when handling financial transactions.
• Support implementation of store programs, promotions, and company initiatives.
• Ensure promotional signage, pricing, and service-related communications are accurate.
• Assist management in achieving productivity, labor, and service goals.
• Help maintain compliance with company operational standards and audit requirements.
• Promote and maintain a safe working environment; follow company safety policies and procedures.
• Promptly report accidents, equipment issues, and safety concerns.
• Ensure associates follow established safety guidelines and operational practices.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED