Service Supervisor

Weisiger Group•Greenville, SC

13d

About The Position

The Service Supervisor coordinates customer service activities and oversees work in the shop and the field. The role leads and develops technicians, supports customer satisfaction, and helps ensure site profitability and operational excellence. The position participates in LiftOne’s site-level lean management system, monitors key performance metrics, maintains safety and service standards, and uses service systems to keep work records accurate. LiftOne provides ongoing employee training and development, and strong performance in this role may create opportunities to advance into other leadership positions.

Requirements

Bachelor’s degree from a four-year college or university preferred, plus two to four years of related experience and/or training, or an equivalent combination of education and experience.
Proven leadership experience with a strong track record of results.
Excellent verbal and written communication skills.
Ability to solve practical problems and deal with a variety of concrete variables.
Strong listening and presentation skills.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Desire and ability to learn and use auxiliary systems such as Salesforce, SAP, and ServiceMax.
Ability to perform the physical demands of the job, including frequently lifting, carrying, pushing, pulling, and/or otherwise moving up to 25 pounds.

Nice To Haves

Experience with material handling or other service-oriented industries.
Experience with lean operating systems and continuous improvement.

Responsibilities

Participate in the site-level lean management system, including daily performance huddles, Gemba walks, root-cause problem solving, and leader standard work.
Monitor safety, quality, delivery, and cost metrics to support customer satisfaction and site profitability.
Moderate technician team meetings and escalate roadblocks to the service manager or central support resources.
Occasionally visit customers, support technicians, and follow up on field quality.
Establish a safety culture and ensure adherence to company safety policies, policies, and best practices.
Approve timesheets and work orders, and use the service platform to maintain accurate records of work performed and parts used.
Dispatch and manage work orders and balance work across available resources.
Hold technicians accountable to quality standards and ensure technician vans are presentable and inventory levels are maintained.
Manage the preventative maintenance program to meet company completion standards.
Represent and escalate technicians’ feedback to help remove roadblocks affecting customer service touchpoints.
Conduct technician performance appraisals and training and development activities, including promotions, salary increases, terminations, and disciplinary actions.
Assist in determining technician staffing levels and technician career development.
Perform other duties as assigned.