Service Supervisor

Edward Rose & Sons•Wichita, KS

3h•Onsite

About The Position

Edward Rose & Sons is seeking a Service Supervisor to join its on-site operations team and support a positive resident experience. The role leads maintenance staff, oversees preventive maintenance and service quality, and works alongside the team as needed. It also involves hiring, team development, inventory and invoice oversight, apartment readiness, and managing contractor work. The supervisor may participate in an on-call rotation and must be willing to respond to emergencies after normal business hours.

Requirements

Previous leadership experience is required.
Extensive knowledge of maintenance safety guidelines, procedures, and OSHA regulations is required.
EPA certification is required; candidates without it must obtain it within 120 days of their start date through company-paid training.
Ability to prioritize and delegate multiple tasks in a fast-paced environment.
Exceptional customer service and communication skills.
Excellent organizational and time-management skills.
Ability to use technology for online training and administrative purposes.
Willingness to respond to emergencies after normal business hours.
Ability to communicate effectively and professionally with residents and co-workers.
Basic computer skills and comfort learning software, apps, and programs.
Reliable transportation and a valid driver’s license.

Nice To Haves

Strong experience in multi-family property maintenance is preferred.
HVAC experience is strongly preferred.
CPO certification and pool chemistry and maintenance skills are preferred.

Responsibilities

Manage maintenance staff by setting direction, priorities, and schedules.
Maintain and execute a preventative maintenance program to minimize emergency repairs and services.
Maintain community inventory, monitor purchase orders, and approve invoices.
Ensure maintenance work orders meet high standards of quality, efficiency, and safety.
Inspect apartment units and perform quality control to ensure they are ready for new move-ins.
Meet regularly with team members to discuss strengths and development opportunities.
Interview and hire qualified candidates in conjunction with the Community Manager.
Work alongside the team as needed to achieve goals.
Evaluate contractor projects upon completion to ensure quality and contract compliance.
Perform and train others in technical maintenance skills, including diagnosing air conditioner and furnace issues; troubleshooting ancillary services; advanced plumbing; drywall replacement; appliance repair and installation; carpentry; window installation; advanced electrical work and interpreting schematic and wiring diagrams; and ceramic tile and vinyl installation and repair.
Participate in the on-call rotation as needed and be available after hours for emergency needs.