Service Supervisor

CoolSys • Raleigh, NC

1d • Onsite

About The Position

The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility.

Requirements

• High school diploma, GED, or completion of trade program or technical school.
• EPA Certification.
• 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
• Good driving record.
• Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.
• Ability to coach, train, develop and build a team.
• Able to manage time, delegate assignments and follow through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

Nice To Haves

• College degree, a plus.
• 2+ years of Supervisory experience, preferred.

Responsibilities

• Participates in managing the Service P/L for assigned branch(s).
• Responds to own calls.
• Effectively manages call volume for area of responsibility.
• Ensures customer requirements are followed, and calls are completed on a timely basis.
• Ensures billing procedures are accurately adhered to and may approve work orders.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned

Benefits

• Competitive pay -$30-$50/hour (DOE)
• Paid Drive Time: Enjoy 100% pay for local travel between customer sites. Park your company vehicle at home for added convenience.
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match
• Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees