Service Supervisor

Albertsons Companies • Richardson, TX

6d

About The Position

The Service Supervisor supports front-end operations by helping ensure excellent
customer service, efficient checkout processes, and a safe, well‑organized store
environment. This role assists with supervising associates, managing front‑end
activities, and reinforcing company service standards while supporting store
leadership in meeting operational and customer experience goals.

Requirements

• Previous retail or front‑end experience preferred
• Prior leadership, lead, or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to remain calm and effective in a fast‑paced environment
• Customer‑focused mindset with strong problem‑solving skills
• Ability to stand and move throughout the store for extended periods
• Ability to assist with light lifting as needed
• Flexible availability, including evenings, weekends, and holidays

Responsibilities

• Support daily front‑end operations including checkout flow, staffing coverage, and customer service
• Assist with supervising, coaching, and supporting front‑end associates during assigned shifts
• Ensure customer issues are resolved promptly, professionally, and in line with company standards
• Help manage register operations, cash handling procedures, and loss prevention practices
• Maintain front‑end cleanliness, organization, and safety standards
• Support execution of service programs, promotions, and company initiatives
• Monitor customer traffic and help adjust staffing or lane coverage as needed
• Step into leadership responsibilities when Store Leadership or Front‑End Management is unavailable
• Lead by example to promote a positive, service‑focused work environment
• Reinforce expectations around customer engagement, accuracy, and productivity
• Assist with onboarding and training of new front-end associates
• Provide ongoing coaching and feedback to support associate development
• Follow all company policies related to cash handling, customer service, and safety
• Ensure front‑end processes meet audit, compliance, and loss prevention standards
• Support accurate completion of required documentation and reports

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees