Service Supervisor

Quinn Company•Riverside, CA

2h•Onsite

About The Position

Quinn Company, your local Caterpillar store, is hiring a Field Machine Service Supervisor in Riverside, California. Quinn Company is a Caterpillar dealership founded in 1919 that sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company operates with an entrepreneurial spirit while leveraging the global reach and support of a Fortune 50 company. Quinn Company ranks among the top performing Caterpillar Dealers in the world, driven by a competitive, performance-based culture. The Service Supervisor's primary responsibility is to directly manage 20 or more technicians and coordinators, resolving daily service issues. This role involves scheduling service department work activities, monitoring work for completeness and timeliness, and responding to customer service scheduling needs. The supervisor works closely with the Service Manager and Coordinators as an internal resource to the customer.

Requirements

Associates degree or Certificate in Business/ Technical discipline and/or eight to ten years related experience and/or training; or equivalent combination of education and experience.
Computer skills
advanced mechanical service abilities

Nice To Haves

Prior supervisory experience preferred.
Experience with multiple lines of business such as Caterpillar, Agco, etc. preferred.

Responsibilities

Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products.
Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer.
Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives.
Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost.
Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report.
Ensure that technicians are properly trained and tooled to support current and future products.
Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process.
Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image.
Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately.
Demonstrate good communication and people skills.
Timely response and follow-up with customers regarding equipment repair status.
Act as interim Service Manager when Service Manager is out of the office.
Be computer literate, functional in Microsoft Word, Excel, and PowerPoint.
Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service.