Service Supervisor

N C Machinery Co. • Mount Vernon, WA

3h • Onsite

About The Position

This position is for individuals who can work well with others, adapt quickly to change, and perform under stressful situations, with a strong desire to enhance the service department's business growth through superior performance and complete customer satisfaction. Responsibilities include reviewing workloads, identifying and addressing potential problems, and working with customers on quotes and billing conflicts. The supervisor will be accountable for customer and employee satisfaction and profitability, ensuring repairs and preps are completed on time and within budget. Additionally, the role involves managing technicians to ensure safe and efficient repair/prep processes and coordinating training to support their development.

Requirements

• Must have a valid driver's license
• High school diploma or equivalent
• Minimum of 3-5 years' experience in a dealer service department
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed
• Ability to work in a typical, physical work environment
• Ability to use Microsoft Office software and hardware

Nice To Haves

• Previous service management / supervision experience
• Knowledge of DBS system

Responsibilities

• Review workload and identify and address potential problems
• Work with customers on quotes to resolve billing conflicts
• Be responsible for customer and employee satisfaction and profitability
• Ensure repairs and preps are complete, on time and on budget
• Manage technicians to ensure safe and efficient repairs/prep processes
• Coordinate training efforts to ensure the development of technicians

Benefits

• Competitive benefits package
• Health benefits
• Vacation
• Sick leave
• Life insurance
• 401(k) with profit sharing and company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees