Service Supervisor - Alta Goodyear

Greystar•Goodyear, AZ

4d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the interior and exterior of buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine upkeep, prepares vacant apartments for leasing and move-ins, establishes standards for community appearance, inspects work by team members and contractors, and supports maintenance inventory, budgeting, preventative maintenance, cost control, and safety compliance. The position also provides responsive, respectful customer service to residents and colleagues.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by State law; be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts; respond courteously; and remain calm while addressing customer problems.
Ability to read, write, and communicate effectively; represent company management in a support capacity; act as a first point of contact for internal team members and external visitors; and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for managers.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires working on sealed HVAC systems to test pressures or handle refrigerants.
Certifications required by applicable State and Local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete and assist with work orders arising from resident requests and routine community upkeep by diagnosing issues and making repairs according to policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, maintenance tasks, and inspections of completed work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members, assess policies and procedures, and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify quality, materials, services, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to ensure community compliance.
Provide respectful customer service, answer residents’ and team members’ questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.
Take on-call duties during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, or other work responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions; bonus eligibility and timing vary by position and performance.