Field Service Technician - Goodyear, AZ

Tennant Company • Phoenix, AZ

5d • Onsite

About The Position

Tennant Company is hiring a Field Service Technician to maintain, troubleshoot, and repair battery-, engine-powered, and robotic Tennant products, as well as similar competitor models, at customer facilities. The technician diagnoses equipment issues and determines the work needed to restore equipment to operation, providing customers with quality communication and craftsmanship.

The technician owns a service territory and plans daily activities, including contacting customers to schedule service. The role involves communicating service expectations, timelines, billing, and future service needs, while documenting service work and maintaining company property. Work is scheduled Monday through Friday and includes daily travel by van to customer sites.

Requirements

• High school diploma or equivalent.
• Valid driver's license and ability to meet Tennant Company driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines, including LP, diesel, or gas engines.
• At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
• At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
• At least 3 years of experience using a personal computer, MS Office Suite, and email.
• Ability to lift 60 pounds; assistance should be provided for items weighing more than 60 pounds.
• Ability to occasionally lift items weighing up to 90 pounds.
• Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat.
• Ability to drive to customer sites daily, including frequent driving periods of 3 or more hours.

Nice To Haves

• Vocational schooling in automotive, diesel, or electrical studies.
• Experience working on mobile equipment such as forklifts or heavy equipment.
• Previous experience working directly with customers.

Responsibilities

• Perform preventative maintenance and troubleshoot and repair mechanical, electrical, and hydraulic systems, as well as combustion engine problems, on customer-owned Tennant products and similar competitor models.
• Manage the assigned territory and plan daily schedules, including contacting customers to schedule service activities.
• Communicate service expectations, timeline estimates, billing, and future service needs to customers.
• Create and maintain records of service activities and business reporting documentation.
• Maintain the cleanliness and organization of company property, including the service vehicle, tools, parts, inventory, and equipment.
• Follow safety protocols and use proper personal protective equipment.
• Collaborate with sales, customer service, technical assistance, field service support, and other technicians.
• Drive a van to and from customer sites.

Benefits

• Competitive salary.
• Performance-based incentives.
• Benefits eligibility beginning on the first day of employment.
• Company service vehicle.
• Cell phone and tablet.
• Uniforms.
• Specialty tools.
• Comprehensive training, including ride-along, virtual, and factory-based training.
• 401(k) with a 100% company match up to 6%.
• Paid vacation time.
• Up to 8 paid company holidays and 3 personal holidays per year.
• Multiple medical plan options.
• Dental coverage.
• Vision coverage.
• Wellness rewards.
• Family support programs.
• Company-paid disability insurance.
• Company-paid life insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED