Field Service Technician - Goodyear, AZ

Tennant Company • Goodyear, AZ

7d • Onsite

About The Position

Tennant Company is seeking a Field Service Technician to maintain, troubleshoot, and repair battery-, engine-powered, and robotic Tennant products, as well as similar competitor models, at customer facilities. The technician diagnoses equipment issues and determines the work needed to return equipment to service while delivering quality communication and craftsmanship to customers.

The position is based in the Phoenix, Arizona area and includes a Monday–Friday schedule. The technician manages a territory and plans daily service activities, including contacting customers to schedule work and communicating service expectations, estimated timelines, billing, and future service needs. The role also involves maintaining service records, keeping company property organized and clean, following safety protocols and using appropriate PPE, and collaborating with internal teams and other technicians.

Tennant provides a company service vehicle, phone, tablet, uniforms, specialty tools, and comprehensive training, including ride-along, virtual, and factory-based training.

Requirements

• High school diploma or equivalent.
• Valid driver's license and ability to meet Tennant Company driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines, including LP, diesel, or gas engines.
• At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
• At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
• At least 3 years of experience using a personal computer, Microsoft Office Suite, and email.
• Ability to lift 60 pounds; items over 60 pounds should be lifted with assistance. Occasional lifting of up to 90 pounds may be required.
• Ability to perform frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, and squatting.
• Ability to drive a van to and from customer sites daily, including frequent driving periods of 3 or more hours.

Nice To Haves

• Vocational schooling in automotive, diesel, or electrical fields.
• Experience working on mobile equipment such as forklifts or heavy equipment.
• Previous experience working directly with customers.

Responsibilities

• Perform preventive maintenance on customer-owned Tennant products and similar competitor models.
• Troubleshoot and repair mechanical, electrical, hydraulic, and combustion-engine problems.
• Manage the assigned territory and plan daily schedules, including contacting customers to schedule service activities.
• Communicate service expectations, timeline estimates, billing, and future service needs to customers.
• Create and maintain records of service activities and business reporting documentation.
• Keep Tennant Company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
• Follow safety protocols and use proper personal protective equipment.
• Collaborate with sales, customer service, technical assistance, field service support, and other technicians.

Benefits

• Competitive salary and performance-based incentives.
• Benefits eligibility beginning on the first day of employment.
• Company service vehicle, cell phone, tablet, uniforms, and specialty tools.
• Comprehensive training, including ride-along, virtual, and factory-based training.
• Multiple medical plan options.
• 401(k) with a 100% match up to 6%.
• Paid vacation time.
• Up to 8 paid company holidays and 3 personal holidays per year.
• Dental and vision coverage.
• Wellness rewards.
• Family support programs.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Monday–Friday schedule and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED