Service Supervisor - Alta 87

Greystar•Gilbert, AZ

4d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure that the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident and routine maintenance work orders, diagnoses problems, and performs repairs in accordance with company procedures, safety standards, and applicable codes. The position also manages the apartment make-ready process, establishes standards for community upkeep, and inspects work completed by service team members, contractors, vendors, and other providers. It maintains supplies and tools, performs preventive maintenance, supports repair and capital-project budgeting, and promotes cost control and safe work practices. The role provides responsive, respectful customer service to residents and colleagues.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and safely use and maintain hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Apply logical thinking to define and correct problems.
Demonstrate customer-service and interpersonal communication skills when interacting with residents, clients, team members, and business contacts, including staying calm when resolving customer problems.
Read, write, and communicate effectively to support company management, serve as a first point of contact, and answer questions about department operating policies.
Use internet, word-processing, spreadsheet, and database-management programs to maintain records and develop information for managers.
Have mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
Hold EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems.
Hold certifications required by applicable state and local jurisdictions.
Hold a valid driver’s license to operate a golf cart on the property, if applicable.
Be able to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.
Be able to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to undertake local routine travel for business meetings, training, or other job-related responsibilities.

Nice To Haves

Property-management system experience.

Responsibilities

Complete resident-requested work orders and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and final inspections.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, vacant unit interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect work performed by contractors, vendors, and service providers to verify quality, materials, scope, and specifications.
Maintain spare-parts and maintenance-material inventories and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep safety data sheets current and accessible, and remain current on OSHA and other safety requirements.
Provide respectful and responsive customer service, answer questions, address maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee’s birthday after one year of service; and additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.