Service Supervisor - Alta 87

Greystar Management Services•Gilbert, AZ

3d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests, routine maintenance, apartment make-ready work, preventative maintenance, and the inspection of work performed by team members and outside service providers. It also supports budgeting, inventory management, expense control, safety compliance, and responsive customer service.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts; respond courteously; and remain calm when resolving problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and prepare information for management.
Mathematical skills to perform basic operations with numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, system-pressure testing, or refrigerant handling.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Diagnose and repair issues raised through resident work orders and perform routine community upkeep in accordance with policies, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and inspections of completed work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, exteriors, market-ready apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to ensure it meets quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing rather than replacing parts when possible, using supplies responsibly, and correctly using tools and equipment.
Conduct scheduled safety meetings, ensure safety data sheets are current and accessible, and maintain knowledge of applicable OSHA and other safety requirements.
Provide respectful and responsive customer service to residents and team members, answer questions, address complaints sensitively, and complete assigned work orders with urgency.
Attend local business meetings, training programs, or other activities as required for the role.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.