Service Supervisor

Cummins • North Las Vegas, NV

22h • Onsite

About The Position

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in North Las Vegas, NV.

Requirements

• Supervise Technicians
• Provide Coaching and Feedback
• First-Level Support
• Manage Service Logistics
• Develop and Review Quotes
• Monitor Repair Status
• Monitor Branch Goals
• Resolve Customer Concerns

Responsibilities

• Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
• Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
• Assist Service Technicians with initial support needs and escalate technical issues when necessary.
• Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
• Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
• Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
• Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
• Address customer issues related to warranties and build strong relationships through regular, professional communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees