Service Specialist

K2 Services•San Francisco, CA

6d•$20 - $23•Onsite

About The Position

The Service Specialist delivers high-quality on-site administrative and operational support within a client office environment. The role supports smooth day-to-day office operations across mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the Service Specialist provides professional customer service and helps maintain operational efficiency and a positive workplace experience for clients and visitors. The position is located in San Francisco, California. The stated pay range is up to $23.00 per hour; actual compensation depends on location, skills, experience, and qualifications. Eligible employees have access to a comprehensive benefits package. Opensity describes its workplace as inclusive, equitable, and accessible, and offers reasonable accommodation during recruitment and employment.

Requirements

Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, and team-oriented, with a strong work ethic.
Ability to lift or move up to 40 pounds as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 pounds.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications.
At least one year of experience in customer service, administrative support, hospitality, facilities, or office services.
Experience in a corporate, professional services, or client-facing environment.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and deliver them on time within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality control and complete production tasks on time.
Operate and maintain copy and print equipment, and report technical issues or supply needs.
Answer incoming calls and route inquiries to appropriate individuals or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management.
Provide professional customer service while representing the client and Opensity Solutions.
Set up and maintain conference rooms, meeting spaces, kitchens, and common areas; ensure they are clean, organized, and stocked.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and hospitality requests.
Assist with basic facilities tasks, including office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to maintain a professional environment.