Service Specialist

LaundryLux • Chicago, IL

5d • $25 - $30

About The Position

The Service Specialist obtains orders for sales and service contracts by meeting and greeting laundromat owners. The role also services and repairs laundry equipment safely and courteously, following Laundrylux standards and procedures. The position provides service support across a territory covering Illinois, Indiana, and Wisconsin, including warranty labor, customer support, service-call coordination, and support for laundromat projects. Frequent travel to customer locations is required, with occasional overnight travel.

Requirements

• At least 1 year of experience installing and repairing commercial equipment.
• High school diploma or GED.
• Valid driver's license.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and willingness to work enthusiastically amid changing priorities.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to manage multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Ability to understand safety requirements and cautions.
• Ability to perform necessary physical labor and lift up to 75 pounds.
• Ability to operate equipment such as a forklift, pallet jack, and lift gate.

Nice To Haves

• Bilingual skills.

Responsibilities

• Perform service support and sell or upsell service contracts to customer locations.
• Provide Wascomat and Electrolux warranty labor.
• Offer installation and parts support when needed.
• Address service and parts calls and provide customer support.
• Coordinate and schedule service calls for the team and customers.
• Support the team in a project manager role when needed on laundromat projects.
• Canvas markets and distribute mailers.
• Drive sales of preventative maintenance and service plans.
• Recommend measures to improve service methods, equipment performance, and service quality.
• Analyze and resolve work problems or assist workers in solving them.
• Maintain time and service records.
• Assist with key accounts.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision plans
• Life insurance
• 401(k) with company matching
• Paid time off
• Paid holidays
• Profit sharing
• Employee referral program
• Mentorship program
• Company-sponsored training
• Tuition reimbursement
• Career advancement and professional growth opportunities
• Learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED