Service Specialist

K2 Services•San Francisco, CA

3d•$20 - $23•Onsite

About The Position

The Service Specialist at Opensity Solutions delivers on-site administrative and operational support within a client office environment. The role helps ensure smooth day-to-day office operations through mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the Service Specialist provides customer service, supports operational efficiency, and helps maintain a professional workplace experience for clients and visitors. The position is located in San Francisco, California, and is scheduled Monday through Friday from 7:00 a.m. to 4:00 p.m. Compensation is $20 to $23 per hour, with possible eligibility for an annual bonus. Actual compensation depends on location, skills, experience, and qualifications.

Requirements

High school diploma or GED required.
Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, and team-oriented, with a strong work ethic.
Ability to lift or move up to 40 pounds as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 pounds.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Two or more years of experience in customer service, administrative support, hospitality, facilities, or office services.
Experience in a corporate, professional services, or client-facing environment.
Basic proficiency with office equipment and Microsoft Office applications.
Additional training in customer service, office administration, or facilities support.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and deliver them promptly within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality, accuracy, and timely completion of production tasks.
Operate and maintain copy and print equipment, and report technical issues or supply needs.
Answer incoming phone calls and route inquiries to the appropriate people or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management.
Provide professional, courteous customer service while representing the client and Opensity Solutions.
Coordinate setup and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to maintain a professional and well-maintained environment.