Service Specialist

K2 Services•Washington, DC

4d•$21 - $24•Onsite

About The Position

The Service Specialist delivers high-quality, on-site administrative and operational support within a client office environment. The role supports smooth day-to-day office operations across mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the Service Specialist provides professional customer service and helps maintain an efficient, welcoming workplace for clients and visitors.

Requirements

At least 1 year of experience in customer service, administrative support, hospitality, facilities, or office services is preferred.
Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, team-oriented, and committed to a strong work ethic.
Ability to lift or move up to 40 lbs as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications.
Experience in a corporate, professional services, or client-facing environment.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and ensure their timely delivery within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality, accuracy, and timely completion of production tasks; operate copy and print equipment and report technical issues or supply needs.
Answer incoming phone calls and route inquiries to appropriate individuals or departments.
Greet and professionally announce visitors, assist with front desk operations and visitor management, and provide courteous customer service.
Coordinate setup and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked; manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with basic facilities tasks, including office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas, and support general workplace upkeep.