Service Specialist

K2 Services•Washington, DC

10d•$21•Onsite

About The Position

The Service Specialist at Opensity Solutions delivers high-quality on-site administrative and operational support in a client office environment. The role supports smooth day-to-day office operations across mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the Service Specialist provides professional customer service and helps maintain an efficient, welcoming workplace for clients and visitors.

Requirements

Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, and team-oriented, with a strong work ethic.
Ability to lift or move up to 40 lbs as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications.
At least 1 year of experience in customer service, administrative support, hospitality, facilities, or office services.
Experience in a corporate, professional services, or client-facing environment.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and deliver them promptly within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests according to written instructions and client requirements.
Ensure production tasks are accurate, high-quality, and completed on time.
Maintain and operate copy and print equipment, and report technical issues or supply needs.
Answer incoming phone calls and route inquiries to the appropriate people or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management.
Provide professional customer service while representing the client and Opensity Solutions.
Coordinate setup and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with basic facilities tasks, including office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to maintain a professional, well-maintained environment.