Service Specialist

EXL • Worcester, MA

9d • Onsite

About The Position

The Service Specialist provides process support to a large insurance company in an operations capacity. The role is responsible for meeting turnaround-time requirements while maintaining outstanding quality. The successful candidate will receive hands-on training and coaching to address a variety of client needs. The position is based in the office at 440 Lincoln St, Worcester, MA 01653, and pays $16 per hour for 40 hours per week.

The role requires computer comfort and the ability to learn and use a variety of computer applications. Work may include manually entering policy details, building policies, and manually assembling materials. Candidates should bring a positive, solution-driven approach, strong work ethic, problem-solving ability, and clear communication skills.

Requirements

• No degree or insurance experience is required.
• Ability to organize and prioritize tasks.
• Ability to cooperate with others on mutual goals while also working independently.
• Effective communication skills.
• Ability to adapt to business needs and maintain a strong work ethic.
• Comfort using computers and learning a variety of systems.
• Ability to work in a team environment and in a fast-paced setting.
• Positive approach to job responsibilities.

Nice To Haves

• Experience with Microsoft Office applications is highly desirable.

Responsibilities

• Provide process support to a large insurance company in an operations capacity.
• Meet turnaround-time requirements while maintaining outstanding quality.
• Manually enter policy details, build policies, and perform manual assembly as needed.
• Use a variety of computer applications and learn client systems through hands-on training.
• Organize and prioritize tasks, cooperate with others toward shared goals, and adapt to business needs.
• Address client needs with a positive, solution-driven approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed