TMBC Service Specialist - Full Time

Bass Pro Shops•Victor, NY

10d•$24 - $28

About The Position

The Service Specialist assists with Service Department operations, including unit inventory procedures, pre-delivery inspections (PDI), and delivery orientations. The role may also assist customers seeking service or warranty repairs for boats, motors, trailers, or ATVs/UTVs, and may help sell parts and accessories. The position performs customer-service, inventory, delivery-preparation, service-documentation, warranty, parts, payment, and administrative tasks under general supervision, using established procedures and occasional independent judgment.

Requirements

High school education or equivalent experience.
Must be at least 21 years old.
Ability to complete simple math calculations.
Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
Ability to establish and maintain effective working relationships with customers, management, and co-workers.
Ability to perform various functions within a dealership management data-entry system.
Able to lift up to 50 pounds.
Able to work indoors and outdoors in a non-air-conditioned environment.
Able to stand for extended periods.

Responsibilities

Provide friendly, efficient customer service and greet unit delivery, service, warranty, and parts customers.
Answer service, warranty, and parts questions in person and by phone.
Assist the Receiving Department with unloading, inspecting, and verifying VINs for new units delivered to the dealership.
Apply barcode labels to received units and update their lot locations in IDS.
Maintain unit inventory status in IDS and assist with physical inventories.
Print the daily unit delivery schedule in preparation for upcoming orientations.
Conduct final PDI, inspect detailing of units scheduled for delivery, report condition issues to the Service Manager, and provide VIN verification to the BA.
Confirm rigging and accessory-mounting instructions against work orders.
Prepare Owner’s Delivery Packets and delivery documents before customer pickup.
Explain unit and accessory operation, break-in, and maintenance procedures to customers.
Document service customers’ concerns on TMBC Repair Orders.
Assist the Service Manager with creating related IDS work orders and keeping customers informed about repair estimates and progress.
Assist the Marine GSM and senior management with scheduling departmental work.
Keep current on product warranty policies and procedures.
Assist with warranty repair authorization and related IDS work-order creation; receive and sell parts in the IDS dealer management system; accept parts and work-order payments; compile daily batch reports; and reconcile the till.
Assist Management and the BA in ensuring units are not released until payment is received in full.
Maintain a clean and professional work area.
Perform other duties as assigned.