Service Specialist

IST Management Services • Rosemont, IL

1d • $19 - $20 • Onsite

About The Position

IST Management is seeking an Office Services Associate to provide on-site mailroom, facilities, and administrative support services for its Rosemont team. The role requires a customer-focused, detail-oriented, technologically proficient person who is willing to learn and grow. Experience with Microsoft Teams is a plus.

The position includes corporate mailroom and office support, conference room setup and hospitality, administrative tasks, shipping and receiving, supply ordering, and delivery of mail and packages throughout the office. The specialist operates and troubleshoots mailing, copy, fax, and other office equipment; handles confidential and time-sensitive materials; and maintains logs, records, and reporting documentation. Work takes place in a high-volume, fast-paced production environment, with adherence to safety protocols and established procedures.

This is an on-site role in Rosemont, working Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends. The hourly pay is $19.00–$20.00. IST offers professional training, skill enhancement, and advancement opportunities toward supervisor, assistant manager, and site manager positions.

Requirements

• High school diploma or equivalent (GED).
• Professional appearance and demeanor.
• Keyboarding and Windows-environment PC skills.
• Excellent verbal and written communication skills.
• Ability to work effectively individually or as part of a team.
• Competency in performing multiple functional tasks.
• Ability to meet the employer’s attendance policy.
• Valid driver’s license and access to reliable transportation to and from work.
• Ability to lift up to 55 pounds.

Nice To Haves

• College degree; the posting says this allows a fast-track plan to management.
• Customer service, hospitality, or retail background.
• Experience with Microsoft Teams.

Responsibilities

• Provide on-site corporate mailroom, facilities, and office support services.
• Support conference room setup and hospitality needs.
• Perform light administrative duties and maintain daily logs and records.
• Operate mailing, copy, and fax equipment efficiently.
• Provide friendly, professional, and cooperative customer service.
• Type correspondence; file, copy, enter data, perform word processing, and handle fax communications.
• Manage shipping and receiving, order supplies, and maintain employee distribution lists.
• Pick up and deliver mail, packages, copy jobs, and faxes throughout the office.
• Lift and transport large bundles of mail, overnight deliveries, and paper shipments.
• Handle confidential and time-sensitive materials with discretion and urgency.
• Maintain and troubleshoot copier and office equipment as needed.
• Adapt to changing customer demands in a high-volume, fast-paced production environment.
• Follow established business procedures and take direction from supervisors or site managers.
• Participate in cross-training and maintain accurate logs and reporting documentation.
• Adhere to safety protocols and perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability and long-term disability coverage.
• Life insurance.
• 401(k).
• Paid time off.
• Professional training and skill enhancement.
• Opportunities to advance toward supervisor, assistant manager, and site manager positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED