Service Specialist

Bass Pro Shops • Altoona, IA

21h

About The Position

The Service Specialist assists with all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation. The position may also assist customers who need service or warranty repairs for boats, motors, trailers, or ATVs/UTVs, and may assist with sales of parts and accessories.

The role supports customer service throughout the service, warranty, parts, and new-unit delivery processes. Duties include receiving and inspecting units, maintaining unit inventory information, preparing deliveries, explaining unit and accessory operation to customers, supporting repair and warranty workflows, and assisting with parts transactions and payments. The position works under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.
• Ability to complete simple math calculations.
• Ability to communicate in a friendly, professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within a dealership management data-entry system.
• Able to lift up to 50 pounds.
• Able to work indoors and outdoors, including in a non-air-conditioned environment.
• Able to stand for extended periods.

Responsibilities

• Support a high standard of customer service and provide a pleasant, productive shopping experience.
• Greet new-unit delivery, service, warranty, and parts customers promptly and courteously.
• Answer service, warranty, and parts questions in person and over the phone.
• Assist the Receiving Department with unloading, inspecting, and VIN-verifying new units delivered by manufacturers.
• Affix barcode labels to received units and update lot locations in IDS.
• Maintain unit inventory status communications in IDS and assist with physical inventories.
• Print the daily unit delivery schedule to prepare for upcoming orientations.
• Conduct final PDI and inspect detailing for scheduled deliveries; report unit-condition issues to the Service Manager and provide VIN verification to the BA.
• Confirm rigging and accessory-mounting instructions against work orders.
• Prepare Owner’s Delivery Packets and delivery documents before customer pickup.
• Explain unit and accessory operation, break-in procedures, and maintenance procedures to customers.
• Document service customers’ concerns on TMBC Repair Orders.
• Assist the Service Manager with creating related IDS work orders and keeping customers informed about repair estimates and progress.
• Assist the Marine GSM and senior management with scheduling department work.
• Stay up to date on product warranty policies and procedures.
• Assist with warranty repair authorization and related IDS work-order creation.
• Receive and sell parts through the IDS dealer management system; accept parts and work-order payments; compile daily batch reports and reconcile the till.
• Work with Management and the BA to ensure units are not released until payment is received in full.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED