Service Site Manager

ABB•Houston, TX

4d•Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Field Service Manager At ABB, we are dedicated to addressing global challenges through innovation, sustainability, and digital transformation. As a Resident Service Site Manager, you will play a critical role in keeping vital industrial operations running at peak performance, directly contributing to the reliability of a major LNG facility. Under the direction of the Systems Service Leader, the Resident Service Site Manager works to ensure ABB systems operational stability on site. Duties include but are not limited to system optimization, emergency troubleshooting, and maintenance activities lead, for ABB Medium Voltage (MV) drives and motors. This role is based full-time at a customer LNG facility in Portland, Texas. where the Site Manager / ABB Resident Representative is responsible for overseeing and coordinating the customer-ABB service requests, directing the diagnosis and resolution of technical issues, and ensuring that the ABB system operates at a high level of system reliability and customer satisfaction. This role emphasizes planning, supervision of technical operations and hands-on emergency activities. In this capacity, the Site Manager serves as the primary ABB representative, fostering strong customer relationships, ensuring alignment with contractual and operational objectives, and guiding customer maintenance personnel in the operations of advanced medium voltage drive technologies. Location: Portland, Texas, USA (Onsite Resident – LNG Facility) Work Schedule: Rotational shift – 7 days on site, 12 hours shifts / 7 days off site The work model for the role is: Onsite This role is contributing to the Motion Service division in the US.

Requirements

Bachelor’s degree in electrical, mechanical or technical engineering field with a minimum of 5 years of relevant experience
Valid driver’s license
Authorization to work in the United States
Ability to communicate with all Level in the organization, from field technicians to senior management

Nice To Haves

Previous site management experience
Experience with Medium Voltage drives and power electronics
Knowledge of motors, transformers, switchgear, and industrial communication protocols
Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation

Responsibilities

Take ownership of the performance and reliability of ABB Medium Voltage (MV) drives and motors installed at the facility.
Act as the main point of contact between the Customer and ABB. Lead maintenance and troubleshooting of ABB equipment and diagnose complex technical challenges to deliver effective and timely solutions
Partner closely with the customer to plan and execute maintenance strategies, including outage planning and support. Provide expert recommendations on spare parts, system improvements, and long-term reliability
Communicate effectively with customers, vendors, and all organizational levels, including senior management. Act as a trusted advisor, sharing knowledge, coaching others, and strengthening customer relationships
Deliver clear, high-quality service reports and maintain strong communication across all stakeholders

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.