Service Site Manager

ABB•Houston, TX

46d•Onsite

About The Position

The Resident Service Site Manager is ABB’s on-site representative at a customer LNG facility in Portland, Texas, responsible for maintaining the operational stability and reliability of ABB Medium Voltage (MV) drives and motors. The position oversees and coordinates customer-ABB service requests, leads diagnosis and resolution of technical issues, and supports system optimization, maintenance, and emergency troubleshooting. It combines planning and supervision of technical operations with hands-on emergency work. The Site Manager is the primary contact between ABB and the customer, building strong working relationships and aligning service activity with contractual and operational objectives. The role also guides customer maintenance personnel in operating advanced medium-voltage drive technologies and provides recommendations on spare parts, system improvements, and long-term reliability. The role is based full-time onsite at the facility and follows a 7-days-on, 7-days-off rotation, with 12-hour shifts during onsite weeks. Relocation or residence within a 30-minute commute is required.

Requirements

Bachelor’s degree in electrical, mechanical, or technical engineering.
Minimum of 5 years of relevant experience.
Valid driver’s license.
Authorization to work in the United States.
Ability to communicate with all levels of the organization, from field technicians to senior management.
Relocation to Portland, Texas, or residence within a 30-minute commuting distance.
Ability to work in an industrial environment that may involve heights, varying weather conditions, and energized systems.

Nice To Haves

Previous site management experience.
Experience with Medium Voltage drives and power electronics.
Knowledge of motors, transformers, switchgear, and industrial communication protocols.
Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation.

Responsibilities

Take ownership of the performance and reliability of ABB Medium Voltage drives and motors installed at the facility.
Serve as the main point of contact between the customer and ABB and coordinate customer-ABB service requests.
Lead equipment maintenance and troubleshooting, diagnose complex technical challenges, and deliver timely solutions.
Partner with the customer to plan and execute maintenance strategies, including outage planning and support.
Provide recommendations on spare parts, system improvements, and long-term reliability.
Communicate with customers, vendors, and organizational stakeholders, including senior management.
Share knowledge, coach others, and strengthen customer relationships.
Deliver clear, high-quality service reports and maintain communication across stakeholders.
Support system optimization and lead maintenance and emergency troubleshooting activities.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2X base pay.
Company-paid AD&D equal to 1X base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3%.
Supplemental benefits, including employee-paid accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Salaried exempt positions receive vacation under a permissive time away policy.