Service Shift Manager/Foreman - Kamsack

Pattison Agriculture Limited•Kamsack, SK

4d•Onsite

About The Position

At Pattison Agriculture, we are seeking a talented Service Shift Manager/Foreman to join our fast-paced, energetic dealership in Kamsack, SK. This role involves managing, coordinating, and directing the workload of the Service Department to maximize efficiency and productivity, with a strong commitment to delivering exceptional customer service. As part of one of Canada's leading John Deere dealer organizations, you will contribute to quality work in a friendly, collaborative environment that fosters learning and growth.

Requirements

Ability to operate vehicles/equipment used for diagnostic purposes.
5+ years performing complex service repairs/maintenance.
Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion.
Ability to work flexible hours, varying shifts, weekends, and holidays.
Valid driver’s license required.
Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent.
Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment.
Ability to use current business systems, working knowledge of computer functions and use.

Responsibilities

Assign and schedule all service department jobs for technicians based on their skills and knowledge.
Motivate, inspire, and assist new and existing employees in their pursuit of excellence through coaching, training, and development.
Optimize shop efficiency and flow to avoid lost billable hours.
Ensure effective communication and follow-up with customers and employees.
Identify opportunities for process improvement and training.
Provide backup support for the Service Business Manager during their absence and peak seasons.
Direct and assist employees in diagnosing and troubleshooting machine problems.
Perform final checks and approvals on equipment before the start of a work order.
Provide exceptional customer service consistently above standards.
Assist service support staff in quoting repairs and maintaining accurate records.
Build effective and productive team dynamics with all internal departments.
Conduct safety meetings and encourage safe working habits.