Service Foreman, 2nd Shift

The Larson Group•Springfield, MO

About The Position

The Service Foreman directly supervises mechanical personnel and assists with diagnosing customer complaints and recommending repairs. The role also assists with greeting customers, writing repair orders, and estimating repair costs. The schedule is Monday through Friday, 3:30 p.m. to 12:00 a.m. This is a safety-sensitive position. The Service Foreman oversees service technicians, coordinates assignments and job time, monitors efficiency and productivity, and helps ensure work is completed properly and on schedule. The position works with the Service Manager, Service Writer, customers, technicians, parts staff, and truck sales personnel to support repair work and prepare sold trucks for customers.

Requirements

Experience in a related field is required.
Must possess or be able to obtain a CDL.

Nice To Haves

Preferred 5+ years of shop leadership experience.
A trade school certificate or degree is preferred, but not required.

Responsibilities

Supervise service technicians daily and assign work accordingly.
Manage technicians’ time on jobs and ensure they meet efficiency and productivity goals set by the Service Manager.
Maintain shop policy to keep costs below 2% of revenue.
Check and review work in progress and follow up to ensure completion as scheduled.
Maintain a closure rate under 15 days and a maximum 5-day lag.
Inspect and, if necessary, road test vehicles to confirm work has been completed properly.
Ensure safety rules and company policies are followed at all times.
Resolve customer complaints and keep the Service Manager informed of customer complaints and technician problems.
Help maintain a clean shop and ensure special tools and shop equipment are in proper operating condition and used correctly.
Assist the Service Writer with opening and completing repair orders and estimates.
Act as a liaison between customers and technicians.
Review repair orders to ensure technicians have entered detailed repair descriptions and troubleshooting steps.
Ensure pictures and downloads are saved and attached to Paccar Solutions / Decisiv.
Ensure warranty parts are properly tagged and saved.
Pre-plan parts requirements for each job and ensure parts are available when needed.
Work with the Service Manager and New and Used Truck Salespersons to ensure sold trucks are properly prepared for customers.
Assist with diagnosing customer complaints and recommending needed repairs.
Assist with greeting customers, writing repair orders, and estimating repair costs.
Perform other duties as assigned.