Service Foreman, 2nd Shift
The Larson Group (TLG Peterbilt)•Springfield, MO
About The Position
The Larson Group Peterbilt is seeking an experienced Service Foreman to directly supervise mechanical personnel on the Monday–Friday second shift, 3:30 p.m.–12:00 a.m. The Service Foreman assists technicians with diagnosing customer complaints and recommending repairs, and supports customer service by greeting customers, opening repair orders, and estimating repair costs. This is a safety-sensitive position.
Requirements
- Experience in a related field is required.
- Must possess or be able to obtain a CDL.
Nice To Haves
- Preferred 5+ years of shop leadership experience.
- A trade school certificate or degree is preferred but not required.
Responsibilities
- Supervise service technicians daily and assign work appropriately.
- Manage technicians’ time on jobs and ensure they meet efficiency and productivity goals set by the Service Manager.
- Maintain shop policy to keep costs below 2% of revenue.
- Check and review work in progress and follow up to ensure completion as scheduled; maintain a closure rate under 15 days and a maximum 5-day lag.
- Inspect and, when necessary, road-test vehicles to ensure repairs are completed properly.
- Ensure safety rules and all TLG policies are followed.
- Resolve customer complaints and keep the Service Manager informed of customer complaints and technician problems.
- Help maintain a clean shop and ensure special tools and shop equipment are in proper operating condition and used correctly.
- Assist the Service Writer with opening and completing repair orders and estimates.
- Act as liaison between customers and technicians.
- Review repair orders to ensure technicians have entered detailed repair descriptions and troubleshooting steps, pictures and downloads are saved and attached to Paccar Solutions / Decisiv, and warranty parts are properly tagged and saved.
- Pre-plan parts requirements for each job to ensure parts are available when needed.
- Work with the Service Manager and New and Used Truck Salespersons to ensure sold trucks are properly prepared for customers.
- Perform other duties as assigned.
- Assist with diagnosis of customer complaints and recommend needed repairs.
- Assist in greeting customers, writing repair orders, and estimating repair costs.
Benefits
- Paid time off
- Paid holidays
- Medical, dental, and basic life coverage
- 401(k) with employer contribution
- Bi-weekly pay schedule
- Opportunity for advancement and career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
