SERVICE SCHEDULING SPECIALIST

American Alarm & Communications • Arlington, MA

25d • $25 - $26 • Onsite

About The Position

The Service Scheduling Specialist coordinates and manages daily schedules for field service technicians to support timely, efficient service delivery. The role communicates with customers to confirm appointments, prioritize urgent calls, and optimize technician routes. Working closely with service managers and technicians, the specialist handles scheduling changes and conflicts while ensuring work aligns with customer expectations and company standards. Accuracy, organization, and strong communication skills are essential.

The position is in the Service department, reports to the Service Supervisor, and is based in Arlington, Massachusetts. The schedule is 8-hour shifts, 40 hours per week. It is a non-exempt, hourly position with no direct reports.

Requirements

• One to three or more years of experience in customer service roles, with strong interpersonal and communication skills.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Familiarity with scheduling software and Microsoft Office applications, including Outlook, Excel, and Word.
• Experience collaborating with various departments in a team-oriented setting.
• An associate degree, or a high school diploma with longer work experience.
• High proficiency with software applications.

Responsibilities

• Assign and adjust daily service appointments for field technicians based on priority, availability, and geographic location.
• Confirm service appointments, provide updates, and handle rescheduling requests to support a positive customer experience.
• Track open work orders, update scheduling systems in real time, and maintain accurate documentation.
• Work with service managers and field staff to resolve scheduling conflicts and optimize team productivity.
• Use dispatching software to route technicians efficiently and communicate job details clearly.
• Coordinate projects and activities for sales and marketing services.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree