Service Scheduling Specialist

Loftin Equipment Careers•Houston, TX

About The Position

The Service Scheduling Specialist optimizes scheduling and technician assignments for service work, balancing planned maintenance and repairs to support profitability and efficient operations. The role coordinates with the service team to promote customer satisfaction, effective dispatching, and accurate, timely billing. It also includes researching parts previously used to help ensure technicians have the correct parts, managing parts inventory, and contributing to other duties and projects. Service Specialists are cross-trained to support one another and work as a cohesive team.

Requirements

At least six months to one or more years of scheduling or dispatch experience; similar-industry experience is preferred.
Ability to deliver high-quality work.
Strong organizational and communication skills.
High accountability and ability to work as a self-starter.
Strong reasoning, analytical, and mathematical skills.
Competence with Microsoft Office 360 and other Microsoft products or systems.
Strong technical aptitude, including ability to learn new systems quickly and train or support the team in adopting them.
Ability to pass a background investigation, including a motor vehicle check, and a drug screen.

Nice To Haves

Associate degree in Business or Accounting, or additional equivalent relevant work experience.
Experience with SalesForce.

Responsibilities

Optimize routes and technician skill assignments when scheduling planned maintenance and service repair work.
Balance planned maintenance and repair work to support margins.
Research parts previously used to help ensure the correct parts are available for each job.
Work with other Service Specialists, the Field Service Supervisor, and Technicians to support positive customer experiences, effective dispatching and scheduling, and timely, accurate billing.
Contribute to other duties and projects as assigned.

Benefits

Choice of two subsidized medical plans: PPO and HDHP/HSA options.
Health Care and Dependent Care Flexible Spending Accounts.
Subsidized dental and vision plans.
Traditional and Roth 401(k) plans with an immediately vested dollar-for-dollar employer match up to 4%.
Employer-paid short-term and long-term disability coverage.
Employer-paid basic Life/AD&D coverage.
Voluntary Life/AD&D coverage for employees, spouses, and children.
Voluntary Critical Illness and Accident coverage.
Voluntary identity theft protection coverage.
Vacation and paid sick time.
Paid holidays.
Tuition reimbursement.