Part-time Service Scheduler

Benna Ford Superior • City of Superior, WI

13d • Onsite

About The Position

Benna Auto Center, LLC is seeking a part-time Service Scheduler to coordinate schedules and help ensure smooth, efficient operations. This is an onsite position, not remote. The role primarily supports Chrysler service scheduling, with some Ford responsibilities, and involves frequent customer phone contact and use of online scheduling software. The schedule is three days per week from 8:30 a.m. to 5:00 p.m., with a half-hour lunch break; the schedule is described as very flexible.

Requirements

• Proven experience in scheduling or a similar role, preferably in the automotive or manufacturing industry.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Strong analytical skills for demand planning and forecasting.
• Outstanding customer service skills.
• Willingness to spend most of the workday on the phone.

Nice To Haves

• Familiarity with automobiles.
• Understanding of DMS and CDK scheduling software.

Responsibilities

• Manage service schedules for Ford and Chrysler, primarily Chrysler, using phone calls and online scheduling software to optimize workflow.
• Use Ford’s Vehicle Care Portal (VCP) to find open recalls and contact customers to schedule appointments.
• Assist the Remote Experience Coordinator with scheduling small maintenance work for mobile service repairs or pickup and delivery services.
• Check in with service advisors and parts staff to confirm that the correct parts are available for scheduled repairs.
• Make follow-up calls regarding recommended maintenance.
• Contact customers with next-day appointments and coordinate with porters to ensure the repair shop is stocked with next-day service work.
• Make follow-up calls for surveys.
• Assist with training and communication with BDC personnel.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed