Field Service Scheduler

JBT Marel•Gainesville, GA

4d•Hybrid

About The Position

The Field Service Scheduler coordinates routine administrative activities for field service operations, ensuring service requests are processed accurately and on time according to established procedures. The role processes time reporting, expense claims, customer invoicing, cost-allocation corrections, and visit documentation; maintains schedules, assignments, and resource availability; and communicates with customers and field service teams to coordinate requests, appointments, inquiries, and scheduling issues. The position prepares and distributes standard service reports and performance metrics, maintains accurate documentation and reporting, and supports compliance with safety, quality, and regulatory standards. It collaborates with internal teams and provides administrative support to field service management, while following standard operating procedures and participating in initiatives to improve administrative efficiency and service quality. The role performs clearly defined routine tasks under moderate supervision, following specific instructions and established procedures. It uses standard procedures to assess straightforward problems and make sound decisions. This is a hybrid role, and employees must live close to a JBT Marel location.

Requirements

Prior relevant training or related work experience.
Ability to execute agreed tasks and deadlines against performance criteria (KPIs).
Ability to work closely with a pool of Field Service Engineers and understand team dynamics and capabilities.
Stakeholder-handling skills and social perceptiveness.
Ability to guide and motivate people and gain commitment from internal and external colleagues.
Ability to process and manage multiple schedules simultaneously.
Process-driven approach and IT literacy.
Sound decision-making in a fast-paced environment.
Good grammar and communication skills.

Responsibilities

Coordinate and execute routine administrative activities for field service operations, ensuring timely and accurate processing of service requests.
Process time reporting, expense claims, customer invoicing, cost-allocation corrections, and visit documentation in accordance with guidelines.
Maintain records of field service schedules, assignments, and resource availability.
Communicate with customers and field service teams to handle inquiries, coordinate service requests, confirm appointments, and resolve scheduling issues.
Prepare and distribute standard service reports and performance metrics as required.
Support compliance with safety, quality, and regulatory standards in administrative activities.
Collaborate with internal teams to support efficient field service operations.
Implement and follow standard operating procedures for field service administration.
Participate in process improvement initiatives to enhance administrative efficiency and service quality.
Maintain accurate documentation and reporting for field service activities.
Provide administrative support to field service management as needed.