Field Service Scheduler

JBT Marel•Des Moines, IA

3d•Hybrid

About The Position

At JBT Marel, the Field Service Scheduler supports field service operations through routine administrative coordination. The role processes service requests, time reports, expense claims, customer invoices, cost-allocation corrections, and visit documentation according to established procedures. It maintains schedules, assignments, and resource availability, and communicates with customers and field service teams to coordinate requests, confirm appointments, handle inquiries, and resolve scheduling issues. The position prepares standard service reports and performance metrics, maintains accurate activity records, supports compliance with safety, quality, and regulatory standards, and provides administrative support to field service management. The work is clearly defined and performed according to instructions and standard procedures, with moderate supervision. The role also participates in process-improvement initiatives to improve administrative efficiency and service quality. This is a hybrid role and employees are required to live close to a JBT Marel location. JBT Marel describes its purpose as transforming the future of food and emphasizes collaboration, integrity, excellence, innovation, employee development, and inclusive teamwork.

Requirements

Relevant training or related work experience.
Ability to execute agreed tasks and meet deadlines against performance criteria and KPIs.
Ability to work closely with a pool of Field Service Engineers and understand team dynamics and capabilities.
Stakeholder-handling skills and social perceptiveness.
Ability to guide and motivate people and gain commitment from internal and external colleagues.
Ability to process and manage multiple schedules simultaneously.
Process-driven approach and IT literacy.
Sound decision-making in a fast-paced environment.
Good grammar and communication skills.

Responsibilities

Coordinate and carry out routine administrative activities for field service operations, processing service requests accurately and on time.
Process time reporting, expense claims, customer invoicing, and cost-allocation corrections.
Prepare visit documentation in accordance with defined guidelines.
Maintain records of field service schedules, assignments, and resource availability.
Communicate with customers and field service teams to manage inquiries, coordinate service requests, confirm appointments, and resolve scheduling issues.
Prepare and distribute standard service reports and performance metrics as required.
Support compliance with safety, quality, and regulatory standards in administrative activities.
Collaborate with internal teams to support efficient field service operations.
Implement and follow standard operating procedures for field service administration.
Participate in process-improvement initiatives to enhance administrative efficiency and service quality.
Maintain accurate documentation and reporting for field service activities.
Provide administrative support to field service management as needed.