Centralized Scheduler - Central Scheduling - Part Time

Guthrie Enterprise • Sayre, PA

5d

About The Position

The Centralized Scheduler is a first point of contact for many patients and provides direct, daily operational support consistent with The Guthrie Clinic’s Service Excellence Standards. The role supports the clinic’s vision of improving health through clinical excellence and compassion, while demonstrating patient centeredness, teamwork, and excellence. The scheduler performs centralized scheduling services, including scheduling, pre-registration, cancellations, insurance and benefits verification, and patient payment collection. The position also addresses patient questions about these processes, billing, payments, and self-pay or personal financial liabilities. Success in the role requires self-motivation, flexibility, punctuality, attention to detail, time-management skills, and excellent communication.

Requirements

• High school diploma or GED.
• Two years of previous healthcare experience.
• Prior healthcare customer service experience and knowledge of scheduling, insurance billing, and payments.
• Previous experience using or implementing Epic.
• Ability to use Windows programs such as MS Word and other software packages.
• Knowledge of medical terminology.
• Excellent written and verbal communication and interpersonal skills.
• Strong typing skills and proper phone etiquette.
• Ability to make independent judgment decisions about gathered data.
• Ability to be self-motivated, flexible, punctual, detail-oriented, and effective at time management.

Responsibilities

• Perform scheduling, pre-registration, cancellations, insurance and benefits verification, patient payment collection, and other centralized scheduling duties in compliance with customer-service standards.
• Provide quality customer service during patient phone calls.
• Gather patient insurance benefits information, support accurate payment for services, and educate patients about copays and previous balances.
• Connect patients with financial counselors or customer representatives when appropriate to address financial assistance or account-balance questions.
• Build working relationships with physician offices, non-centralized scheduling and registration areas, ancillary coding, and other teams to coordinate services and communication.
• Help patients enroll in MyChart, resolve MyChart issues, and understand its capabilities.
• Follow applicable policies and procedures as outlined by the direct report.
• Meet productivity, quality, and service goals in accordance with performance expectations.
• Assist other centralized schedulers with tasks and help train employees when assigned.
• Communicate scheduling obstacles, concerns, and system deficiencies to the direct report, and support resolution of complex issues.
• Complete special projects; make outbound referral- or order-based scheduling calls; enter orders and referrals; and assist with conversational messaging or work queues as assigned.
• Use the Epic system and learn new skills needed to perform the position.
• Participate in departmental meetings when needed and support the Guthrie Clinic’s system-wide central-scheduling vision and goals.
• Perform other duties as assigned.

Benefits

• Voluntary 403(b) retirement plan with Fidelity investment options.
• Employee Assistance Program providing confidential personal and professional support.
• Shift differentials and premiums for evenings, nights, weekends, and float coverage.
• Friendly, inclusive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED