Centralized Scheduler - Central Scheduling - Full Time

Guthrie Enterprise • Binghamton, NY

5d • Hybrid

About The Position

The Centralized Scheduler serves as a first point of contact for many patients and provides daily operational support consistent with Guthrie’s Service Excellence Standards. The role performs centralized scheduling services and procedures, including scheduling, pre-registration, cancellations, insurance and benefits verification, and patient payment collection. It also addresses patient questions about scheduling, registration, billing, payments, and self-pay or other personal financial liabilities.

The position requires a self-motivated, flexible, punctual, detail-oriented person with strong time-management and communication skills. The scheduler supports patients with MyChart enrollment and issues, coordinates with physician offices and other departments, and contributes to team training and service delivery. This is a full-time, day-shift role in a hybrid work setting. The pay range is $17.50–$27.15 per hour, based on experience.

Requirements

• High school diploma or GED.
• Two years of previous healthcare experience.
• Prior healthcare customer service, scheduling, insurance billing, and payment knowledge.
• Previous experience using or implementing Epic.
• Ability to use Windows programs such as MS Word and other software packages.
• Knowledge of medical terminology.
• Excellent written and verbal communication and interpersonal skills.
• Strong typing skills and proper phone etiquette.
• Ability to make independent judgment decisions about gathered data.
• Ability to be self-motivated, flexible, punctual, detail-oriented, and effective at time management.

Responsibilities

• Perform scheduling, pre-registration, cancellations, insurance and benefits verification, patient payment collection, and other centralized scheduling duties in accordance with customer service standards.
• Deliver quality phone service to patients.
• Collect patient insurance benefits information, ensure accurate payment of services, and educate patients about copays and previous balances.
• Arrange referrals to financial counselors or customer representatives when patients need help with balances.
• Build working relationships with physician offices, scheduling and registration areas, ancillary coding, and other teams to coordinate service delivery.
• Help patients enroll in MyChart, resolve related issues, and understand its capabilities.
• Follow relevant policies and procedures as outlined by the direct report.
• Meet productivity, quality, and service goals.
• Assist other centralized schedulers with tasks and participate in employee training as assigned.
• Communicate scheduling obstacles, concerns, and system deficiencies to the direct report, and support the handling of complex issues.
• Complete special projects; make outbound calls to schedule from referrals or orders; enter orders and referrals; and assist with conversational messaging or work queues as assigned.
• Use the Epic system and maintain or develop skills needed to perform the role.
• Participate in departmental meetings when needed.
• Support Guthrie Clinic’s system-wide vision and goals for central scheduling.
• Perform other duties as assigned.

Benefits

• Voluntary 403(b) retirement plan with Fidelity investment options.
• Employee Assistance Program offering confidential personal and professional well-being support.
• Shift differentials and premiums for evenings, nights, weekends, and float coverage.
• Friendly, inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED