Service Sales Rep

ASSA ABLOY•Elk Grove, IL

10d

About The Position

ASSA ABLOY Entrance Systems is seeking a Service Sales Representative for its Pedestrian Door Solutions business. The role interfaces with customers, field technicians, other departments, and management, with a focus on customer service. It supports growth of the company’s service business and local Key Accounts by developing new account opportunities, maintaining customer relationships within the territory, and communicating with customers about work schedules and expectations. The successful candidate will grow local service sales, support customers throughout the service process, and coordinate with local Dispatch and administrative staff. The position also involves maintaining industry knowledge and professional relationships, as well as handling customer complaints and supporting their resolution.

Requirements

2–3 years of experience in a business development or sales environment.
Strong communication, time-management, negotiation, follow-up, and organizational skills.
Ability to work well in a team environment.
Self-motivated, with problem-solving skills and the ability to manage multiple projects.
Professional appearance and positive attitude; able to remain composed under pressure.
Accuracy and attention to detail, with strong analytical skills.
Ability to take direction well.
High-energy, results-oriented approach; reliable and disciplined.
Working knowledge of Microsoft Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree preferred.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Make ongoing in-person visits to local end users.
Maintain relationships with major customers and develop relationships with new prospects.
Provide customers with requested service reports.
Understand AAADM Certification and the functions and use of door hardware and electric door hardware.
Participate in customer complaints and the resolution process.
Maintain knowledge of competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand and work within the local District workflow with Dispatch and the Administrative Assistant.
Perform other related duties as required or assigned.

Benefits

Competitive pay
Health insurance
Dental insurance
Vision insurance
Retirement plans
401(k) with company matching
Paid time off: 15 days
11 paid holidays
Tuition reimbursement
Service awards
Short- and long-term disability insurance
Life insurance
Accidental insurance
Flexible scheduling
Structured onboarding
Access to online courses and ongoing training
Regular performance reviews and opportunities for promotion
Leadership development programs and opportunities to prepare for management roles