Service Sales Rep

ASSA ABLOY•Mableton, GA

About The Position

ASSA ABLOY Entrance Systems is hiring a Service Sales Representative for its Pedestrian Door Solutions business. The role focuses on customer service and on growing the company’s local service business, including a portion of its local Key Accounts business. The representative works with customers, field technicians, other departments, and management-level associates. The role involves developing new account opportunities, maintaining existing customer relationships within the territory, and communicating with customers about work schedules and expectations. The position requires meeting service sales and quoting quotas, following the company’s quoting and CRM processes, submitting forecasts and reports, and making ongoing in-person visits to local end users. The representative also supports customer complaints and resolutions, provides requested service reports, and coordinates with local dispatch and administrative staff. The company offers onboarding, ongoing training, career development opportunities, and comprehensive benefits.

Requirements

2–3 years of experience in a business development or sales environment.
High level of organization, including accuracy and attention to detail.
Ability to work well in a team environment.
Self-motivation and problem-solving ability, including managing multiple projects.
Professional appearance and a positive attitude.
Ability to remain composed under pressure.
Strong analytical skills.
Ability to take direction well.
Excellent verbal communication and follow-up skills.
High-energy, results-oriented approach.
Reliability and discipline.
Working knowledge of Microsoft Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree preferred.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Continually call on local end users through in-person visits.
Maintain relationships with major customers and existing customers within the territory.
Develop new account opportunities and foster relationships with prospects.
Communicate with customers about work schedules and expectations.
Provide customers with requested service reports.
Understand AAADM Certification.
Understand the functions and use of door hardware and electric door hardware.
Participate in customer complaints and the resolution process.
Know competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand local District workflows with Dispatch and the Administrative Assistant.
Perform other related duties as required or assigned.