Service Sales Rep

ASSA ABLOY•Portland, OR

10d

About The Position

ASSA ABLOY Entrance Systems is hiring a Service Sales Representative for its Pedestrian Door Solutions business. This customer-focused position works with customers, field technicians, other departments, and management. The role supports growth of the company’s service business and a portion of its local Key Accounts business. The successful candidate will develop new account opportunities, maintain existing customer relationships within the territory, and communicate with customers about work schedules and expectations. The representative is responsible for meeting service sales and quoting quotas, managing customer and prospect relationships, and supporting service operations through accurate reporting, follow-up, and complaint resolution. The role requires familiarity with the company’s quoting and CRM processes, door hardware, and the workflow between Dispatch and the local District’s Administrative Assistant. ASSA ABLOY describes itself as a global manufacturer of automated pedestrian, industrial, and high-performance door solutions, operating in more than 100 countries. The company offers structured onboarding, online training, career development opportunities, and a workplace committed to diversity, equity, and inclusion.

Requirements

2–3 years of experience in a business development or sales environment.
Strong communication, time management, negotiation, follow-up, and organizational skills.
Ability to work well within a team environment.
Self-motivated, with problem-solving ability and the capacity to manage multiple projects.
Professional appearance and positive attitude.
Ability to remain composed under pressure.
Accuracy and attention to detail.
Sharp analytical skills.
Ability to take direction well.
Excellent verbal communication skills.
High-energy, results-oriented approach.
Reliable and disciplined.
Working knowledge of Microsoft Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree preferred.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Continually call on local end users through in-person visits.
Maintain relationships with major customers and foster relationships with new prospects.
Provide customers with requested service reports.
Understand AAADM Certification.
Understand the functions and use of door hardware and electric door hardware.
Participate in customer complaints and the resolution process.
Understand competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand the workflow with Dispatch and the local District Administrative Assistant.
Perform other related duties as required or assigned.