Service Sales Rep

ASSA ABLOY • Oak Ridge, GA

5d

About The Position

The Service Sales Representative at ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, focuses on customer service and the growth of the local service business. The role interfaces with customers, field technicians, other departments, and management, and supports a portion of the local Key Accounts business. The representative develops new account opportunities, maintains existing customer relationships within the territory, and communicates with customers about work schedules and expectations.

The position involves meeting sales and quoting quotas, visiting local end users, managing customer relationships and complaints, preparing reports and forecasts, and coordinating with the local District’s Dispatch and Administrative Assistant. The representative also uses the company’s quoting and CRM processes and systems and applies knowledge of door hardware and AAADM Certification.

Requirements

• 2–3 years of experience in a business development or sales environment.
• Strong communication, time-management, negotiation, follow-up, and organizational skills.
• Ability to work well in a team environment.
• Self-motivation and the ability to solve problems and manage multiple projects.
• Professional appearance and a positive attitude.
• Ability to remain composed under pressure.
• Accuracy and attention to detail, with strong analytical skills.
• Ability to take direction well.
• High-energy, results-oriented approach; reliability and discipline.
• Working knowledge of Microsoft Office products.
• Familiarity with CRM systems.
• Understanding of AAADM Certification.
• Knowledge and understanding of the functions and use of door hardware and electric door hardware.

Nice To Haves

• Marketing or business degree preferred.

Responsibilities

• Meet monthly and quarterly service sales quotas.
• Meet monthly and quarterly service quoting quotas.
• Understand and use the company’s quoting and CRM processes and systems.
• Submit forecasts and reports in a timely and legible manner.
• Make continual in-person visits to local end users.
• Maintain relationships with major customers and develop relationships with new prospects.
• Provide customers with requested service reports.
• Participate in customer complaints and the resolution process.
• Understand competitors’ pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.
• Understand and coordinate workflow with the local District’s Dispatch and Administrative Assistant.
• Perform other related duties as required or assigned.

Benefits

• Health, dental, and vision plans.
• 401(k) with company matching.
• Short- and long-term disability insurance, life insurance, and accidental insurance.
• 15 PTO days and 11 paid holidays.
• Flexible scheduling.
• Structured onboarding and access to online courses and training from experienced colleagues and industry experts.
• Length of Service awards.
• Career paths, regular performance reviews, and opportunities for promotion and leadership development.
• Service awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed