Service/Sales Coordinator

Aston Carter • Westminster, MD

14d • $47,840 - $58,240 • Onsite

About The Position

We are seeking a dynamic Service/Sales Coordinator to oversee technician coordination, order entry, materials management, and customer communication. The role involves managing schedules, ensuring technicians are equipped for service jobs, and maintaining communication with clients and team members. It is a permanent, fully onsite position based in Westminster, Maryland, supporting a compressor maintenance company in a collaborative, fast-paced environment. Schedules rotate, typically between 7:00 AM–3:30 PM or 7:30 AM–4:30 PM.

Requirements

• At least 3 years of experience in field service support; compressor maintenance or industrial service experience is preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with ERP systems.
• Strong technical aptitude and ability to communicate effectively with technicians and customers.
• Detail-oriented and organized, with the ability to work under pressure in a fast-paced environment.
• Excellent written and oral communication skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Team player with a proactive approach to problem-solving.

Nice To Haves

• Experience in compressor maintenance or industrial service.
• Experience with Acumatica ERP.

Responsibilities

• Coordinate technicians for service jobs and site visits, ensuring they have necessary materials and information.
• Create and update calendar invitations and manage appointment cancellations and rescheduling.
• Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
• Build bills of materials for each job and generate supplier purchase orders.
• Serve as the first point of contact for incoming service requests, manage customer communication, and address after-shipment issues.
• Enter new equipment and customer information into ERP systems and maintain detailed records of communications and work orders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed