Service Sales Account Manager

HCI Systems•Fresno, CA

14d•$60,000 - $300,000

About The Position

HCI Systems, Inc. is seeking Service Sales Account Managers to partner with existing customers and develop new relationships, providing low-voltage, fire, and life-safety products and services. The role focuses on commercial customers and involves identifying their needs, proposing relevant solutions, selling inspections and service work, and developing customer relationships. The position works closely with the service team to support customer satisfaction and is responsible for achieving agreed-upon sales targets. Compensation includes potential commissions earned on sales.

Requirements

Associate degree or equivalent experience.
At least 2 years of successful sales, business development, or consulting experience in commercial fire alarm, sprinkler, suppression, life safety, or related commercial building or construction industries.
Demonstrated success selling service agreements to different levels within customer organizations.
Proficiency in common fire and life-safety systems and equipment.
Understanding of building life-safety inspection codes and standards, including IFC, IBC, NFPA, and CMS.
Strong self-discipline and ability to prioritize and meet deadlines in a fast-paced corporate environment.
Excellent written and verbal communication skills, with tact and diplomacy when dealing with customers.
Reliability, self-motivation, and a success-driven approach, along with excellent organizational, negotiating, and follow-up skills.
Proficiency with Windows, MS Office, and customer relationship management (CRM) software.
Must meet background requirements and have a valid driver's license and clean driving record.
Regular, reliable, predictable attendance.

Nice To Haves

Bachelor's degree in marketing, business, or engineering.

Responsibilities

Prospect and develop customer relationships, including upselling and expanding services across multiple lines.
Provide and negotiate pricing proposals while delivering strong customer service.
Identify customer needs and develop strategies to meet business objectives.
Identify and propose low-voltage system upgrades.
Sell annual and five-year fire alarm and sprinkler inspections.
Generate proposals for repairs and service work identified during inspections or requested by customers.
Identify and propose fire alarm and sprinkler work required for tenant-improvement projects.
Work with contractors, facility managers, and property managers.
Work closely with the service team to ensure customer satisfaction.
Conduct seminars and demonstrations to generate prospective-customer leads.
Participate in trade shows, product demonstrations, and other events to increase sales and enhance the company's image.
Achieve agreed-upon sales targets and outcomes within schedule.