Service & Route Coordinator

Culligan By WaterCo•Santa Clara, CA

10h•$22 - $24

About The Position

Culligan by WaterCo is seeking a customer-focused Service & Route Coordinator to support service operations, improve efficiency, enhance customer experiences, and coordinate with field technicians. The role combines customer support, appointment scheduling, route optimization, account maintenance, service tracking, invoice and work-order processing, and real-time communication with field teams. The position pays $22–$24 per hour depending on experience and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Strong communication and organizational skills.
Proven ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.
Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.

Nice To Haves

One or more years of customer service, route coordination, or operations experience.
High school diploma or GED; an associate or bachelor's degree in business, operations, or a related field is preferred.

Responsibilities

Manage inbound and outbound customer calls, respond to inquiries, and schedule service appointments.
Provide in-person customer support and answer service-related questions.
Optimize service schedules and assign routes to improve field technician efficiency.
Set up and maintain customer accounts.
Track service completion and work with field teams to resolve scheduling conflicts.
Process invoices, work orders, and discounts accurately and in compliance with requirements.
Support field teams through real-time coordination and communication.
Monitor daily call volumes and propose process improvements.