Service Representative- Mechanical - Greater Pittsburgh area

Dubois Chemicals

About The Position

DuBois Chemicals is seeking a high-performing Service Representative to support customers in the greater Pittsburgh area. The role provides solutions to fleet wash, surface treatment, and industrial customers, with a focus on lowering their total operating costs and exceeding expectations through the company’s product lines and market channels. The representative is expected to demonstrate DuBois core competencies, including communication, customer focus, innovation, integrity and ethics, lean and safety, and passion to succeed. DuBois describes its brands as technical leaders with more than one hundred years of experience, supported by laboratories and globally located Research & Development Centers of Excellence developing technologies for the manufacturing industry. The position provides technical service at customer sites, manages customer accounts across an assigned geography, maintains and repairs DuBois equipment, performs chemical testing and service audits, and documents service findings and related operational data. It requires independent work, customer communication, and travel to assigned customers, including overnight travel as needed.

Requirements

At least 2 years of mechanical, chemical, or industrial experience.
Must live in the greater Pittsburgh area.
Strong time-management skills and attention to detail.
Ability to understand the company’s products and services.
Excellent oral and written communication skills.
Proficiency in performing technical and mechanical on-site testing.
Ability to adjust to different customer needs and situations.
Ability to work independently with minimal supervision.
Proficiency in Microsoft products, Customer Relationship Management (CRM), and other analytical tools.
Ability to travel up to 25%, including overnight travel.

Nice To Haves

Mechanical aptitude in electrical work and pipefitting.

Responsibilities

Provide technical service supporting product application at customer sites to achieve account satisfaction and retention.
Manage multiple customers across an assigned geography who use a variety of product lines.
Assist customers by answering inquiries and providing information and support.
Service DuBois equipment, including repairs, replacements, and installations; conduct chemical testing and inventory management; and provide value-added personal service.
Report, document, and communicate findings and abnormal conditions, and offer recommendations.
Resolve customers’ technical challenges and assist with process improvement.
Communicate and collaborate with team members and cross-functional support employees.
Learn and assist with DuBois eTools, System Surveys, and Cost Calculators.
Enter relevant information into Analytics or an equivalent data collection system, including chemical test results, meter and setpoint readings, inventory levels and dosage-rate data, GPS location, and time to service.
Travel to assigned customers to conduct service audits.
Perform the essential functions of the position with or without reasonable accommodations.