Service Representative (Teller - Ft) Doral Branch

FirstBank Puerto Rico•Miami, FL

47d•Onsite

About The Position

The Service Representative (Teller) at the Doral Branch is responsible for handling customer transactions accurately and efficiently. This role involves accepting deposits, cashing checks, managing cash balances, and providing a range of customer services related to the bank's products and offerings. The position also requires promoting bank services, cross-selling products, and resolving customer issues, while maintaining necessary logs and supplies.

Requirements

Previous cash handling experience
Strong knowledge of Microsoft Office
Good mathematical skills
Good communication skills

Nice To Haves

Formal training as a teller in a finance institution
Three years of experience in a similar job or equivalent combination

Responsibilities

Accept cash items deposits, complete regulatory forms and logs.
Verify deposit amounts and examine checks for endorsement.
Enter deposits in depositors’ passbooks or issue receipts to customers.
Cash checks and pay out money upon verification of signatures and customer balances.
Place holds on accounts for uncollected funds.
Balance cash and ATM transactions daily.
Process general ledger entries as required.
Order cash supply, count incoming cash, and prepare cash for shipment.
Provide additional customer service, including selling domestic exchange, travelers’ checks, money orders, cashier checks, processing loan payments and pay-offs, and safe deposit box payments.
Maintain proper logs for official checks, night depository, etc.
Promote Bank’s services and cross-sale Bank’s products.
Solve customer problems and make recommendations to supervisor for department improvements.
File signature cards and maintain supplies for the teller area.