Branch Service Representative

FreeStar Financial Credit Union • St Clair Shores, MI

1d • Onsite

About The Position

FreeStar Financial Credit Union is seeking an entry-level Branch Service Representative for its St. Clair Shores branch. The role supports the credit union’s mission to positively impact members, team members, and the community through meaningful connections and progressive financial solutions. As the first point of contact for members, the representative creates a welcoming, professional, and memorable experience while delivering service aligned with the credit union’s core values.

The representative supports member relationships through account servicing, transactions, problem resolution, and product education while contributing to branch operations and sales goals. The position operates in a technology-enabled service model, helping members use technology while providing hands-on support for complex needs. This is an on-site position. The standard schedule is five days per week, Monday through Friday, with recurring Saturday rotations; scheduling may change at leadership’s discretion based on operational needs.

Requirements

• High school diploma or equivalent.
• At least one year of experience in the financial industry.
• Knowledge of applicable federal regulations and related responsibilities, including the Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation ZZ (Truth in Lending), Truth in Savings Act, and Bank Secrecy Act (BSA).

Responsibilities

• Act as the first point of contact and create a personalized, welcoming, and solution-oriented experience for each member.
• Serve as a concierge and advisor, helping members use technology and providing hands-on support for complex needs.
• Support the transition from a traditional teller line to a technology-enabled service model.
• Build relationships that support product penetration, digital engagement, and long-term member loyalty.
• Provide account servicing, transactional support, problem resolution, and product education.
• Contribute to branch operations and sales goals.

Benefits

• 120 hours of paid time off in the first year.
• Affordable healthcare, dental, and vision coverage available after 30 days.
• 401(k) with up to a 6% match.
• Annual incentive bonus of up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED