Service Representative (Teller) - Coral Gables

FirstBank Puerto Rico•Coral Gables, FL

About The Position

The Service Representative (Teller) handles customer transactions and provides customer service. The role accepts deposits and cash items, verifies deposit amounts and check endorsements, records deposits or issues receipts, and cashes checks and disburses funds after verifying signatures and customer balances. It also places holds on accounts for uncollected funds and balances cash and ATM transactions daily, when applicable. The position processes general ledger entries, manages cash supplies and shipments, and provides additional services such as selling domestic exchange, travelers’ checks, money orders, and cashier’s checks; processing loan payments and payoffs; and handling safe deposit box payments. The teller maintains logs for official checks and night depository activity, promotes and cross-sells the Bank’s products and services, works to resolve customer problems, recommends improvements to department functions, and maintains signature cards and teller-area supplies. This position profile is not a comprehensive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Previous cash handling experience.
Strong knowledge of Microsoft Office.
Good mathematical skills.
Good communication skills.

Nice To Haves

Formal teller training at a financial institution.
Three years of experience in a similar job, or an equivalent combination.

Responsibilities

Accept cash items and deposits, and complete required regulatory forms and logs.
Verify deposit amounts and examine checks for endorsements.
Enter deposits in depositors’ passbooks, when applicable, or issue receipts to customers.
Cash checks and pay out money after verifying signatures and customer balances.
Place holds on accounts for uncollected funds.
Balance cash and ATM transactions daily, when applicable.
Process general ledger entries as required.
Order cash supplies to meet daily needs, count incoming cash, and prepare cash for shipment.
Provide additional services, including selling domestic exchange, travelers’ checks, money orders, and cashier’s checks; processing loan payments and payoffs; and accepting safe deposit box payments.
Maintain appropriate logs for official checks, night depository activity, and related items.
Promote the Bank’s services and cross-sell its products.
Make concentrated efforts to resolve customer problems.
Recommend possible methods to improve department functions to a supervisor.
File signature cards and maintain supplies for the teller area.