Service Receptionist

SAM PACK FORD COUNTRY OF LEWISVILLE•Lewisville, TX

4d•Onsite

About The Position

Five Star Ford Lewisville is hiring a friendly, professional, and customer-focused Service Receptionist for its Service Department. The receptionist is the first point of contact for customers and helps create an exceptional customer experience in a fast-paced automotive dealership environment. The role includes customer reception, phone support, appointment assistance, administrative tasks, and support for daily department operations. Available schedules are 7:00 AM–4:00 PM or 9:00 AM–6:00 PM, Monday through Friday, with alternating Saturdays.

Requirements

Previous receptionist or customer service experience is preferred.
Excellent communication and interpersonal skills.
Professional phone etiquette and a positive attitude.
Strong organizational and multitasking abilities.
Basic computer skills and willingness to learn dealership software.
Dependable, punctual, and detail-oriented.
Ability to work independently and as part of a team.
Comfort working in a fast-paced environment.
Must pass a background check and drug screen.
Valid driver's license and insurable driving record.

Nice To Haves

Previous receptionist or customer service experience.

Responsibilities

Welcome customers as they arrive at the Service Department.
Answer incoming phone calls and direct them to the appropriate Service Advisor or department.
Assist customers with general Service Department questions.
Notify Service Advisors when their customers arrive.
Assist with scheduling and confirming service appointments.
Provide a professional and welcoming customer experience.
Maintain an organized and presentable reception area.
Perform general administrative duties, including filing, data entry, and paperwork.
Communicate effectively with Service Advisors, technicians, and management.
Assist with daily Service Department operations as needed.