Service Receptionist
About The Position
Kendall Auto Group is hiring a Service Receptionist for the service team at Kendall Toyota Lexus of Anchorage. The service department is a fast-paced environment serving clients throughout the community. The role supports the department by handling incoming calls, answering client questions, routing callers to the appropriate service advisor, and taking messages. It also involves occasionally greeting clients in person and making outbound calls to schedule service recall appointments and provide service updates. The work is primarily indoors and may involve spending a full work shift on a PC, standing or walking short distances, and frequently using a telephone. Candidates should be comfortable handling up to 30 calls per hour. Kendall Auto Group is a family-owned and operated dealership group that has sold and serviced vehicles since 1937, with dealerships across Idaho, Oregon, Montana, Washington, and Alaska.
Requirements
- High-level customer service experience and a work history demonstrating strong customer service.
- Demonstrated time management skills, a strong work ethic, and strong communication skills.
- Comfort using the phone and handling up to 30 calls per hour.
Responsibilities
- Field all calls for the service department.
- Answer client questions, connect clients with the correct service advisor, and take messages as needed.
- Occasionally greet clients in person.
- Make outbound calls to schedule service recall appointments and provide service updates.
Benefits
- Competitive pay starting at $18.00 per hour.
- Competitive paid time off and paid sick leave.
- Career path development opportunities.
- Discounts on parts, service, and vehicle purchases for the employee and immediate family.
- Medical, dental, and vision insurance.
- Paid life insurance.
- 401(k) plan with Fidelity.
- Accident and illness supplemental plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
